Terms & Conditions

01. Operator, Scope and Acceptance

These Terms & Conditions (the “Terms”) are issued by ELITE MEDICAL CLINIC LIMITED (the “Company”, “we”, “us” or “our”). They apply to the mobile application operated by the Company, its related website, and the account, AI health-analysis, membership points, rewards and other functions provided through them (together, the “Service”).

By registering an account, selecting an agreement checkbox or using the Service, you acknowledge that you have read and agree to the then-applicable Terms and the Privacy Policy published on our official website. If you disagree, do not register or use the relevant features. Particular paid products, rewards or in-person treatments may have specific conditions clearly displayed before purchase or redemption. If they conflict with these Terms, the specific conditions govern that product or service, without impairing rights that cannot lawfully be excluded.

Contact: admin@elitemedclinic.ai. Website: https://elitemedclinic.ai.

02. Nature and Features of the Service

The Service is intended to provide general health, lifestyle and educational information. Features may include tongue or facial image analysis, health questionnaires, AI chat, integration of health data, Chinese-English translation, information about nearby healthcare services, membership rewards and paid AI-use allowances that may be introduced later. Available features may vary by version, location, device and third-party service availability.

AI analysis and results in the Service should not be understood as an individual medical diagnosis, prescription, treatment plan or emergency medical service provided by a doctor or registered Chinese medicine practitioner. Use of AI features does not, by itself, create a doctor-patient relationship with the Company. If you separately receive an in-person professional service at a clinic, the applicable consent and terms for that service will be handled separately.

03. Important Notice About AI Health Information

AI can make mistakes. Results may be inaccurate, incomplete, outdated, inconsistent or unsuitable for your circumstances. Lighting, image angle and clarity, device differences, information you supply and model versions can all affect outputs. Terms such as “constitution”, “health analysis” or “recommendation” do not mean that a disease has been diagnosed or a health risk has been ruled out.

• Do not start, stop or change medication, supplements, treatment, tests or plans to seek care solely because of an AI result.
• If you have ongoing symptoms, a chronic condition, pregnancy, current medication, known allergies or other health concerns, consult a qualified healthcare professional.
• For chest pain, breathing difficulty, a severe allergic reaction, altered consciousness or another possible emergency, seek local emergency medical assistance immediately. Do not wait for the App to respond.

We may repeat these notices within the relevant features. They do not reduce any responsibility that the Company must bear under applicable law.

04. Third-Party AI, Images and Health-Data Processing

Tongue and facial analysis may use the XunAi Traditional Chinese Medicine AI Open Platform (寻艾中医AI开放平台) to process images and other information necessary for analysis. AI chat and question-and-answer features may also call DeepSeek. Some original images may be retrieved by the relevant service through time-limited signed links. Storage of original files in Hong Kong does not mean that all processing is performed there.

Avoid entering names, telephone numbers, addresses, identification-document numbers or other identifying details unrelated to your question in free-text fields. Third-party data flows, retention and use are described in our Privacy Policy, the actual service configuration and applicable supplier policies. XunAi’s statements about non-retention and non-training must not be assumed to apply to DeepSeek.

Before uploading photographs or connecting a wearable, review the relevant notice and permission screen. If you do not wish to provide particular information, you may choose not to use a feature that depends on it.

05. Chinese-English Translation and Presentation

The Service may use machine translation or other automated methods to display material in Chinese and English. Traditional Chinese medicine and healthcare terminology may be translated differently, omitted or mistranslated. A translated version should not be treated as independent advice reviewed by a healthcare professional. Check the original content and consult a qualified professional before an important health decision.

06. Accounts, Eligibility and Security

The App is not specifically designed for minors. Before anyone under 18 uses features involving health information or facial or tongue images, the person must meet the age arrangements then published by the App, applicable law and any required parental or legal guardian consent. Where a feature specifies a higher minimum age, that feature’s requirement governs. This clause does not mean that the Company undertakes to provide a child-specific service or parental-consent process.

You must provide reasonably accurate information, safeguard your login methods and verification codes, and not share your account or impersonate another person. Contact us promptly if you suspect an unauthorised login or use. We may apply reasonable identity-verification and security measures.

07. User Content and Prohibited Conduct

You must have the right to provide any tongue or facial photograph, health information or text you upload. Do not upload another person’s photographs, health information or private details without any necessary authorisation and consent. Do not upload unlawful, infringing, malicious or harmful content.

You must not access other accounts without permission, scrape data, attack or reverse-engineer systems in a damaging manner, interfere with servers, evade security or usage limits, use bots to generate points, abuse APIs, impersonate others or use the Service unlawfully. To investigate breaches, we may proportionately suspend features, restrict accounts or correct erroneous records and, where reasonably practicable, provide a contact and review channel.

08. Free AI Allowances

The App may provide new accounts with a limited number of free AI questions or health analyses. The initial allowance is currently expected to be approximately five uses. The actual number, eligible functions, consumption rules and any promotional allowances will be governed by rules clearly displayed in the App at the time. Free allowances have no cash value and may not be sold, transferred or redeemed for money.

We may adjust newly granted free allowances and applicable rules for service costs, security or reasonable operational needs. We will not retrospectively cancel valid free allowances already promised without good reason. If a valid request fails or is not delivered but a use was deducted, we will restore or reissue the relevant allowance as appropriate.

09. Paid AI Credits: Nature and Purchase

The Company may introduce AI Credits, sold as one-time purchases, for use with designated digital AI functions in the App. AI Credits are entitlements to use specified services, not a cash wallet from which funds may be withdrawn or transferred. They may not be redeemed for cash, resold, transferred to another account or used to pay for an in-person treatment unless the purchase screen and applicable rules lawfully and expressly state otherwise.

Once paid features are enabled, each package’s price, included Credits, eligible functions, consumption per use and other material limits will be shown before payment is confirmed. These Terms do not set prices for unannounced or undecided packages. By confirming a purchase, you authorise payment of the price under the conditions displayed at that time.

Purchases of in-App digital services will be handled through Apple In-App Purchase, Google Play Billing or another legally permitted channel in accordance with the rules applicable to your location and platform at the time. These Terms do not circumvent platform requirements. Payment for in-person clinic services is subject to the specific terms for those services.

10. Credit Deduction, Failures and Validity

After successful payment confirmation and transaction verification, the relevant Credits will be added to your account. The system deducts the number displayed before you use a specified AI feature. Where a service is not properly delivered because of a duplicate request, connection error, supplier outage or system fault, we will, after reasonable verification, restore Credits, issue replacement allowance or provide another appropriate remedy.

Credits purchased through Apple In-App Purchase do not expire. Other paid Credits will be handled in accordance with applicable law, platform rules and the conditions disclosed at purchase. Free promotional allowances may be subject to separately published activity rules. If a service or package is later withdrawn, we will make reasonable arrangements for affected unused paid entitlements consistent with applicable rules and law.

11. Refunds, Cancellations and Transaction Issues

Refunds, duplicate charges, undelivered products and disputes are handled under the conditions disclosed at purchase, the relevant payment platform’s refund and transaction rules, and applicable law. These Terms do not exclude refund rights available to you under law or applicable platform rules. If a payment is reversed, refunded or confirmed as fraudulent, we may reasonably verify the circumstances and adjust associated unused Credits, notifying you where appropriate.

If an automatically renewing membership subscription is introduced in future, its price, renewal interval, cancellation method and applicable terms will be disclosed separately before launch. These Terms do not state that a subscription or automatic recurring payment is currently enabled.

12. Free Reward Points: Earning and Restrictions

Reward Points and paid AI Credits are two separate systems and cannot be converted at a fixed rate. Current examples are 100 points for the first qualifying login each day, 100 points for each qualifying AI question or health analysis, and a maximum of 500 points per account per day. The same event, a repeated or failed request, or an action generated through automation does not earn duplicate points. Actual eligibility and calculation rules are shown on the App’s Rewards page.

Free Reward Points have no cash value and cannot be withdrawn, sold, transferred or purchased. We may correct points generated by an obvious system error, double counting, fraud or abuse after reasonable verification. We will not arbitrarily cancel legitimately earned points or completed valid redemptions retrospectively.

13. Rewards, Official Details Page and Changes

Users may request a reward upon meeting the qualifying points requirement published at the time. The current arrangement is 5,000 points for one VIP Aqua Peel Deep Cleansing and Skin Rejuvenation Treatment, with a stated reference value of HK$680. The reference value is not a cash equivalent, refund promise or guaranteed redeemable amount.

Each reward’s type, points requirement, reference value, quantity, location, booking procedure, validity and special restrictions are governed by the version clearly displayed at redemption on the App’s Rewards page and the official reward-details page linked from it. We may adjust future rewards for supply, business or reasonable operational reasons and publish changes there. A later change will not ordinarily cancel a valid redemption already confirmed before the change took effect.

If a specified reward becomes temporarily unavailable, we will discuss a reasonable extension, suitable substitute or return of the points deducted for that redemption with affected users, rather than forfeiting them unconditionally.

14. Point Redemption, WhatsApp and Duplicate Claims

When your qualifying points reach the applicable threshold, the App may display a “Claim Reward” button and open WhatsApp with your membership number and redemption request pre-filled. Opening WhatsApp or sending a message does not itself confirm redemption. We must verify points, eligibility, previous claims and booking or availability arrangements before confirming redemption to you.

Upon confirmation of each 5,000-point reward, 5,000 points are deducted and any remaining balance is retained. If the redemption cannot be confirmed or is cancelled under these Terms, we will release or return the points deducted as appropriate. We may keep reasonable redemption records to prevent the same points from being used twice.

15. Aqua Peel Treatment: Location, Validity and Booking

The current VIP Aqua Peel treatment is provisionally available at the Company’s designated Tsim Sha Tsui branch. The actual clinic name, address, available times and booking channel will be stated in the reward details and booking confirmation. Advance booking is required and is subject to reasonable availability and service-capacity limits.

Unless the particular reward details clearly say otherwise, the reward’s validity is provisionally three months from the date the Company confirms a successful redemption. We may extend that period at our discretion. If the reward cannot be used on time because we cannot offer reasonable appointment availability, suspend operations or otherwise cause the delay, we will offer a reasonable extension, alternative arrangement or return of the points deducted.

If you separately select an upgraded treatment, additional care or another service not included in the reward, extra charges may apply, but they must be clearly disclosed beforehand and accepted by you. Additional services will not be treated as mandatory purchases without your agreement.

16. Treatment Suitability, Health Risks and Service Arrangements

A beauty or skincare treatment may not suit everyone. Before booking or receiving a service, you should accurately disclose known allergies, skin conditions, recent treatments, medications, pregnancy and other circumstances that may affect safety to the relevant provider. A further professional assessment, informed consent and the clinic’s then-applicable service terms may be required before the treatment begins.

If a relevant professional reasonably considers that treatment should not take place on a given day for health or safety reasons, we will discuss a postponement, suitable alternative or return of the relevant deducted points. We will not forfeit the reward solely by invoking a “final decision of the Company” clause. Treatment outcomes vary; a reference value or illustrative image does not guarantee any particular cosmetic or medical effect or outcome.

17. Doctors, Clinics and Merchants

The App may display information about doctors, clinics, care services or health products. Unless a specific page expressly says otherwise, the information is provided for convenience and reference, not as a guarantee of a particular practitioner’s or treatment’s quality, suitability, clinical outcome or availability. You should confirm qualifications, prices, risks and conditions with the relevant provider.

If third-party products, paid recommendations, sponsored placements, purchasing assistance or booking features are added, the actual provider, price, payment, delivery, refunds and other material arrangements should be shown before a transaction. Third-party websites and services, including WhatsApp, are subject to their own terms.

18. Account Deletion and Unused Entitlements

You may request deletion through Settings > Account > Delete Account in the App. Some functions and historical records cannot be restored after deletion. See our Privacy Policy for deletion from primary systems, backup handling and third-party data processing.

After your account deletion is confirmed, associated free AI allowances and free Reward Points generally end and cannot be transferred to a new account; AI Credits on the former account can no longer be used. Paid but unused Credits, confirmed but unfulfilled treatments and other paid entitlements will be handled under the conditions at purchase, relevant platform rules and applicable law, including any applicable refund, fulfilment or other reasonable remedy. Account-deletion terms do not remove rights that cannot lawfully be excluded.

Before deletion, please review unused Credits, pending refunds and confirmed bookings. If a dispute is involved, email us first to arrange the next steps.

19. Suspension, Termination and Service Changes

We may take proportionate suspension or restriction measures for reasonable security risks, maintenance, third-party outages, unlawful conduct or abuse. Where practicable, we will notify affected users and provide a contact channel. Serious or continuing breaches may lead to account termination, while legitimate paid entitlements and personal-data rights must still be handled reasonably.

We may update the App, modify free features or adjust future promotions and rewards. For material changes affecting existing paid services, we will give appropriate notice and reasonable handling options. No change excludes rights under applicable law.

20. Intellectual Property and Licence

Unless otherwise stated, the App’s software, branding, design and other protected content belong to the Company or the relevant rights holders. You receive a limited, non-exclusive, non-transferable licence for personal use, terminable for reasonable breach. You may not copy, sell, modify, distribute or commercially exploit protected App content without permission.

You retain your existing rights in photographs, text and information you lawfully provide. You authorise us to process such content only as needed to deliver the functions you request and for the reasonable purposes set out in the Privacy Policy; you do not transfer ownership of that content to us.

21. Availability, Limitations and Rights Preserved by Law

We make reasonable efforts to maintain the Service, but networks, devices, APIs and third-party suppliers may experience delays, outages or errors. To the extent permitted by applicable law, we do not guarantee uninterrupted operation, perfectly accurate AI responses or suitability of every personalised result.

To the extent lawful and reasonable, the Company may rely on appropriate legal limitations for indirect or consequential loss arising from improper reliance on general information, inaccurate information supplied by users, third-party failures or events beyond reasonable control. These Terms do not exclude or restrict liability for death or personal injury resulting from negligence, any other liability that cannot lawfully be excluded or restricted, or non-excludable consumer rights. If a particular exclusion is unenforceable, the remaining terms continue to apply so far as practicable.

22. Changes to Terms, Governing Law and Contact

We may amend these Terms because of changes to services, rewards, payment methods, suppliers or legal requirements and will display the updated date in the App or on our website. We will provide reasonable notice of material changes and obtain consent where required. Changes ordinarily apply prospectively; a website announcement alone will not arbitrarily cancel an already confirmed lawful redemption or paid entitlement.

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Subject to any mandatory consumer protection or jurisdictional rights, disputes relating to the Service will be handled by courts of competent jurisdiction in Hong Kong.

For questions about your account, AI allowances, points, rewards, bookings or these Terms, contact admin@elitemedclinic.ai.

Read the Privacy Policy